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1. After you place you will receive an order confirmation mail, then we will arrange the shipment for you within 24 hours;
2. Then you will receive an email containing your shipment tracking order;
3. The tracking number allows you to follow your package and find out approximately when you will receive your order;
Returns & Exchanges
We offer a return and refund period of 15 days from date of receipt. If you are not completely satisfied with your purchase, Please contact us to have the shipping address for return and please do not send the item back to the same address of shipping. Our team will control all received items so you need to send the items to our return address only.
Your purchase is shipped brand new. Items that you return to us must be in the same new condition as they were received. All returned items must be in their original state and deemed to be in unworn condition before the can be accepted for a total refund. The item must be returned in new and unused condition, in the manufacturer boxes and with all paperworks (this includes warranties and authenticity cards) , parts and accessories (including dust bags) to insure full credit . NOTHING SHOULD BE TAPED TO THE BOX. The shoes or handbag box and any other items must be sent back inside a corrugated box (like the one it came in) to prevent any damage. Your return of merchandise will not be accepted if it is not sent back in the proper new condition. Returns not accepted will be disposed of or shipped back to you at your cost.
Once return be received by us, we'll release refund of the return items cost or send exchange items to you.
Cancellation of an order must be requested before the order has been dispatched. Cause that we process all orders as quickly as possible within 6-8 hours after orders placing, so we are not always able to cancel an order after it is placed. Hope you can understand in this key point. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.
Friendly Notice: If you did not receive your 10-digit tracking number within 5 days after placing your order, your e-mail server may have seen it as spam. In this case, please Contact Us for assistance in orders' tracking.